Suporte de engenharia
Expert Support to Keep Your Plywood Machines Running Smoothly
Suporte remoto
Our Machines are equipped with remote control capabilities, allowing us to make adjustments from our factory if issues arise.
Pre-service remote assistance by our engineers: if problems exceed the customer’s capabilities, we will dispatch engineers to the customer’s site for on-site support.
Video guidance for machine installation, commissioning, and maintenance services.
Documentation & Resources
User Manuals (PDF)
Comprehensive guides covering machine operation, safety instructions, and step-by-step usage procedures.
Technical Specifications & Drawings
Detailed machine specifications, schematics, and diagrams to help with planning, installation, and troubleshooting.
Firmware & Software Updates
Latest firmware or software releases to improve machine performance, stability, and new functionalities.
Instructions for safe installation of updates included.
Repair & Maintenance Guides
Step-by-step guides for routine maintenance, part replacement, and troubleshooting.
Tutorials / How-to Videos
Installation Guide
Step-by-step instructions for assembling and installing machinery, ensuring safe and efficient setup.
Commissioning & Operation
Detailed procedures for machine startup, calibration, and testing.
Guidance on optimizing performance and troubleshooting common issues.
Maintenance & Care
Instructions on cleaning, lubrication, and part replacement to extend machine lifespan.
Service & Warranty
Termos da garantia: All electrical components are covered for 6 months, and hardware parts are covered for 1 year.
Spare Parts Replacement: We provide replacement parts to ensure smooth operation.
Installation Period: Our technicians will stay on-site until all equipment has been running properly for at least one week before leaving.
